Shipping policy

 

At Healthy Habits Supplements Co, we offer shipping to customers in the United States and local delivery in Grand Cayman, Cayman Islands. Our products are shipped from our warehouse using standard shipping methods in the United States, and fulfilled from local inventory in Grand Cayman.

  1. Processing Time

We strive to process and ship all orders within 3-10 business days of accepting your order. During high volume periods, such as holidays and sales events, processing times may be longer. We will notify you if there are any delays in processing your order.

  1. Shipping Methods and Rates

We offer standard shipping to customers in the United States and local fulfillment to customers in Grand Cayman. Shipping rates are based on the weight and destination of your order. Fulfillment fee for Grand Cayman is a flat fee and can change based on order value.

Shipping rates for orders within the United States are calculated at checkout and may vary depending on your location and the size of your order. Orders over a certain amount may qualify for free shipping within the United States.

Grand Cayman, Cayman Islands fulfillment fees are calculated at checkout based on the value of your order. Please note that Grand Cayman orders are subject to customs fees and import duties of 22%, charged as a tax and which are the responsibility of the customer.

  1. Shipping Times

Shipping times may vary depending on your location and the shipping carrier. Orders shipped within the United States typically arrive within 3-5 business days of shipping. Grand Cayman orders may take 1-2 business day to be fulfilled, depending on the availability of couriers.

Please note that we are not responsible for any delays or errors in shipping caused by the shipping carrier or customer error.

  1. Order Tracking

We provide order tracking information for all orders shipped within the United States. Once your order has been shipped, you will receive an email with tracking information and instructions on how to track your order.

  1. Lost or Damaged Packages

We are not responsible for any lost or damaged packages that occur during shipping. However, we will work with you and the shipping carrier to locate your package or file a claim if necessary.

If your package is lost or damaged during shipping, please contact us immediately so that we can assist you in filing a claim with the shipping carrier.

  1. Order Cancellation and Changes

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes or cancellations can be made once your order has been processed and shipped.

  1. Contact Us

If you have any questions or concerns about our shipping policy or your order, please contact us at info@healthyhabits.company